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Privacy Policy

Privacy Policy

This Privacy Policy explains how Petal Palette processes personal data when you use jewelboxprojectchalk.mom, make an inquiry, request a consultation, or engage us for florist workshop services related to wedding bouquets and event decoration.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Privacy Office

Contact Information

Email contact
[email protected]
Telephone contact
+92 348 7058510
Postal address
10, 5, Gujranwala, 52250, PK
Privacy contact
[email protected]

Use the contact details below for questions about this policy or your personal data.

Contact Page
01

Data We Collect

We may collect identification and contact details, inquiry and consultation information, event and order preferences, payment and transaction records, delivery and setup details, and technical data such as device, browser, and usage information. For wedding and event projects, we may also process information you choose to provide about dates, venues, colour preferences, and coordination needs.

The categories of data collected depend on how users interact with our services.
02

How We Collect Data

We receive data when you submit an inquiry, request a consultation, ask for a quote, confirm a booking, or communicate with us about a project. We also collect information from payment processing, appointment coordination, and basic website interactions, including records created when you browse or submit forms on the site.

Information comes from direct submissions, service communications, and site activity.
03

Cookies We Use

We may use essential cookies to support site security and core functions, session cookies to remember temporary settings, and limited analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose, and they are not used to make decisions about you without your involvement.

Cookie use is limited to operational and analytical purposes appropriate to a small service website.
04

Cookie Controls

You can manage cookies through your browser controls and, where available, device settings. Disabling certain cookies may affect form submission, session continuity, or other basic site functions. We do not rely on cookies to collect more information than is needed for ordinary website operation.

Browser settings can limit cookies, but some site functions may not work as intended.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, prepare design consultations and custom quotes, confirm deposits and event dates, coordinate flower selection and setup, manage delivery and on-site arrangement, process payments, maintain records, improve website performance, and meet legal or accounting obligations. Where needed, we also use information to communicate about scheduling, service changes, and project completion.

We process only what is reasonably needed for the service relationship.
02 · Sharing

Sharing With Service Providers

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other service partners that help us operate the site and deliver services. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their tasks.
03 · Legal basis

Legal Disclosures

We may disclose personal data if required to comply with law, a court order, or a lawful request from public authorities. We may also share information where disclosure is necessary to protect our rights, investigate fraud or misuse, or support the enforcement of our terms and business records.

Legal disclosures are handled narrowly and only when necessary.
User Rights

Your Rights

Subject to applicable law, you may request access to the personal data we hold about you, ask for correction of inaccurate information, and request deletion where retention is no longer justified. You may also object to certain processing or ask us to limit use in appropriate cases. Some requests may be restricted where we must keep records for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the reason it is held.
Requests

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant records and confirm your identity. We will review the request, respond within a reasonable time, and explain any refusal or limitation where the law allows us to do so.

We may need information to verify identity before acting on a request.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, prepare quotes, complete bookings, deliver services, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it within a reasonable period, unless a longer retention period is needed for a dispute, security review, or legal requirement.

Records are kept only for as long as needed for the stated purpose or legal compliance.
Policy Updates

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices, website features, or legal requirements. The revised version will apply from the date it is posted on the site, and we may take additional steps to draw attention to material changes where appropriate.

We review this notice when our practices, services, or legal obligations change.